JG Connect Privacy Policy

 
How we collect, use, and protect your information when you use JG Connect.

Effective Date: April 5, 2025  |  Last Updated: April 5, 2025

Introduction

 
JG Web Design ("we," "us," or "our") operates JG Connect, an AI-powered missed call text-back and receptionist service ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use JG Connect.
By using JG Connect, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

 

Information We Collect

 
We may collect the following types of information:
  • Contact Information: Name, business name, email address, and phone number provided during sign-up or use of the Service.
  • SMS & Communication Data: Phone numbers, message content, and interaction logs generated through the JG Connect SMS platform.
  • Usage Data: Information about how you interact with the Service, including timestamps, response rates, and feature usage.
  • Business Information: Details about your business that you provide to configure the AI receptionist, such as hours, services, and FAQs.
  • Payment Information: Billing details processed securely through third-party payment processors. We do not store full card numbers.

 

How We Use Your Information

 
We use the information we collect to:
 
  • Provide, operate, and maintain the JG Connect Service
  • Send automated SMS messages on behalf of your business via the platform
  • Process payments and manage your subscription
  • Respond to customer support inquiries
  • Improve and optimize Service performance and features
  • Send service-related notifications, updates, and administrative messages
  • Comply with legal obligations
  • To send SMS communications triggered by user inquiries or missed call interactions.

 

SMS Communications & Opt-In/Opt-Out

 
By providing your phone number through a JG Connect-powered form and giving express written consent, you agree to receive SMS messages from businesses using the JG Connect platform. These messages may include responses to inquiries, missed call follow-ups, and conversational messages.
Message frequency varies. Message and data rates may apply.
You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a final confirmation message and no further messages will be sent.
For assistance, reply HELP or contact us at jaymeon.green@jaygreenwebdesign.com.
We do not sell, rent, or share your phone number or SMS consent data with third parties for their own marketing or promotional purposes.
 

Sharing of Information

 
We do not sell, trade, or rent your personal information to third parties. We may share information with:
  • Service Providers: Trusted vendors (e.g., Twilio for SMS delivery, Supabase for data storage, payment processors) who assist in operating the Service and are bound by confidentiality agreements.
  • Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to comply with applicable obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 

Data Retention

 
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

 

Security

 
We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/SSL), secure cloud storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

Your Rights

 
Depending on your location, you may have the right to:
  • Access, correct, or delete your personal information
  • Withdraw consent at any time (including opting out of SMS)
  • Request a copy of the data we hold about you
  • Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at jaymeon.green@jaygreenwebdesign.com.

 

Children's Privacy

 
JG Connect is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

 

Changes to This Policy

 
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

 

Contact Us

 
If you have questions or concerns about this Privacy Policy, please contact:
JG Web Design
Suwanee, Georgia
📧 jaymeon.green@jaygreenwebdesign.com
📞 318-732-3721